With Stage 4 restrictions now in place across metropolitan Melbourne until 13th September 2020, we want to reassure our industry Clients that we are permitted to service your requirements during this time. With public and end clients, we are only offering ‘click and collect or delivery’ options.

InfinitiStone is committed to the overall health and well-being of our Clients and staff. By working together, we can limit the impact of the current COVID-19 virus.

We are constantly making the necessary adjustments to the way our business operates to continue to provide you the safest and best levels of customer service in these challenging circumstances. We will continue to monitor and adhere to Government and Health authority guidelines on a regular basis. Unless circumstances change, our operations are as follows.

PUBLIC
Our Melbourne yard is closed to the public, per Victorian Government guidelines.

  • We are still taking phone enquiries: Don’t hesitate to call our friendly team, we’re here to help 1300 238 288 for enquiries you have.
  • Emails: you can email us to support@infinitistone.com.au and we will endeavour to respond within 24-36hrs.
  • Samples: We will offer FREE samples however a small freight fee of $19.95 is chargeable to send to your nominated address (no PO Boxes).
  • We can still process orders by phone and emails on a contactless ‘click and collect’ or on ‘pre-booked delivery’ process. More Details

TRADE
Our Melbourne yard is open to qualified TRADE businesses only, per Victorian Government guidelines.

  • We are also taking phone and email enquiries: Don’t hesitate to call our friendly team, we’re here to help 1300 238 288 for enquiries you have or email to support@infinitistone.com.au.
  • Samples: We will offer FREE samples however a small freight fee of $19.95 is chargeable to send to your nominated address (no PO Boxes).
  • Our yard hours are Mondays, Wednesdays and Fridays between 9.30am – 4pm. Closed Sat and Sun.
  • Following the Victorian Government’s announcement, we now require that anyone visiting to wear face masks or face coverings (must cover nose and mouth) when entering our yard. We thank you for helping to keep everyone safe.
  • We can still process orders by phone and emails on a contactless ‘click and collect’ or on ‘pre-booked delivery’ process.

Delivery will be delivered per normal, either via forklift unload or tailgate pallet unload (dependent on order).  However, our freight forwarders have introduced contactless delivery which means you can give us ‘Authority to Leave’ your order at the front of your property. Due to strict Border check points our freight forwarders may incur additional transit time. Simply give us a call to coordinate.

Additionally, we have also implemented strict hygiene protocols at our yard. These include:

  • Employees who are able to work from home are doing so, and practicing social distancing when at work.
  • Regular cleaning to our Service Store front.
  • We have implemented social distancing with our delivery teams and staff.
  • Our priority is to adhere to measures to best keep our everyone safe.

We are taking the safety of our employees, and Infinitistone customers seriously and putting strategies in place to keep the safety of our community at the forefront. If you would like further information about the safety measures we have implemented, please don’t hesitate to contact us.

Thank you for your ongoing support and stay COVID free.

InfinitiStone Team